
Dr Charlene Ashley, International Business / Organisation Behavior Strategist and Marketing Consultant
Financial restructuring is more than just altering a company’s operational and financial strategies. To secure sustained financial prosperity, a consultant must evaluate aspects inclusive of the company’s leadership, team dynamics, risk management, internal systems, and customer relationships prior to offering the guidance,” says Dr Charlene Ashley, International Business / Organisation Behavior Strategist and Marketing Consultant at The Consultancy Inc.
An integrated multidisciplinary consulting firm, The Consultancy Inc offers high-level and specialized consultancy to navigate clients through complex business needs, including business and financial restructuring, change management, and facilitation. It houses an extraordinary blend of global experts and a workforce with over two decades of experience in business, project management, marketing, and commercialization. Its’ teams adopt a comprehensive approach, examining clients’ businesses from every angle, internally and externally, guiding them toward achieving their business objectives. It also goes the extra mile to ensure that clients are able to implement the strategic guidelines and their leaders are empowered to sustain change in the future, guaranteeing success beyond expectation.
The Consultancy Inc starts engagement with a thorough KYC (Know Your Customer) process, understanding clients’ goals and pain points and delving into their business’s non-financial and financial aspects. To consistently and substantially restructure operational and financial strategies, it collects data on the company’s infrastructure, technology, customer management systems, post-service cycle times, stakeholder requirements, workforce development plans, risk management capabilities, and income forecasting models. These insights are then used for reassessing the client goals, enabling strategic alignment of the objectives with their capabilities, and ensuring the best possible outcomes.
Planning and designing of the tailored consultancy begins with prioritizing clients’ current and future internal and external issues. The Consultancy Inc collaborates with their teams to conduct gap test analysis, ensuring focused resolution of prioritized issues. Subsequently, the company provides strategic guidance and ensures a smooth transition to implementation. Its teams ensure clients’ leaders comprehend and utilize the strategies optimally and communicate them across the workforce. The commitment also extends to continuous outcome validation throughout the engagement, maintaining a coherent strategy that consistently delivers desired results.
To ensure seamless communication with clients throughout the engagement and collaboration within its global teams, The Consultancy Inc deploys a state-of-the-art online project management tool. The tool facilitates rapid information sharing, is encrypted, and includes features like audio and video calling. It also has a tool to track all activities in a project and log them in a calendar, ensuring realtime updates for both its team and the client. These technological advancements enhance operational transparency, fostering trust within each client engagement.
Distinguishing The Consultancy Inc’s offerings is equal focus on each engagement, despite the customers’ business size and capabilities. Its approach to business and financial restructuring has garnered the firm multiple success stories. For example, it assisted a struggling multinational company with consistently declining profits to shift the execution of the 80/20 rule towards a more profitable customer base. After thorough analysis and assigning a dedicated consultant, it recognized untapped revenue sources and guided them to deploy the balanced scorecard. This helped outline their financial as well as non-financial priorities—customer management, business process optimization, and workforce learning and growth needs— crucial to the aim.
Financial restructuring is more than just altering a company’s operational and financial strategies. To secure sustained financial prosperity,aconsultant must evaluate aspects inclusive of the company’s leadership, team dynamics, risk management, internal systems and customer relationships prior to offering the guidance
The Consultancy Inc recognized the client’s low net promoter score (NPS) and customer satisfaction (CSAT) scores, which were negatively impacting their stock prices. It showed them the correlation between NPS, CSAT, and stock price and highlighted the potential for increased profitability through score improvement. This could provide more funds for investing in technology and staff development. Eventually, it helped them elevate the scores and guided them to reduce expenditure, resulting in a threefold increase in revenues in a year.
The Consultancy Inc also restructured the client’s compensation packages and reward systems, introducing a competency model and ensuring fair pay to each team member based on performance. This resulted in a workforce more dedicated and motivated to serve the customers, accelerating profitability to unprecedented triple levels within the next 24 months.
Its success stems from The Consultancy Inc’s comprehensive evaluation of both financial and non-financial aspects of clients’ businesses, coupled with the inputs from a highly experienced workforce. Undoubtedly, the company is a leading choice for clients opting for business and financial restructuring.